Shipping Policy
At Harla Designs, we aim to provide a seamless and reliable shipping experience for both our Australian and international customers.
Processing Times
All orders are processed within 1–3 business days.
During peak periods, new collection launches, or promotional events, processing times may be slightly extended. We appreciate your patience during these times.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Australian Shipping
We offer flat-rate shipping across Australia:
- Standard Shipping: $9.95 AUD
- Express Shipping: $15.00 AUD
Delivery timeframes are estimated by the shipping carrier and may vary depending on your location.
International Shipping
We are proud to now offer Harla Designs internationally.
United States
Orders to the United States are shipped at a flat rate of:
- $15.95 USD (standard shipping)
For US orders:
- Duties and tariffs are calculated at checkout and paid upfront
- There are no additional duties or tariffs payable upon delivery
Please allow approximately 6–27 business days for delivery once dispatched.
Tracking details will be provided via email once your order has been shipped.
New Zealand
Orders to New Zealand are shipped at a flat rate of:
- $12.95 NZD (standard shipping)
Please allow approximately 6–27 business days for delivery.
Tracking details will be provided once your order has been dispatched.
Rest of the World (Europe & United Kingdom)
Orders to Europe and the United Kingdom are shipped at flat rates:
- Europe: €15.95 EUR
- United Kingdom: £13.95 GBP
Please allow approximately 6–27 business days for delivery.
Please note:
- Duties, taxes, tariffs, and any customs charges may apply
- These fees are determined by your local customs authority and are the responsibility of the customer
- These charges must be paid by the recipient before delivery if applicable
Shipping Delays
While we do our best to ensure timely delivery, Harla Designs is not responsible for delays caused by:
- Postal carriers
- Customs processing
- Incorrect or incomplete shipping information
Order Issues
If you experience any issues with your delivery, please contact us at:
customerservice@harladesigns.com.au
We’re here to help and will always do our best to assist.
Final Notes
Please ensure all shipping details are entered correctly at checkout. Harla Designs is not responsible for orders shipped to incorrectly provided addresses.