Returns and Exchanges

Returns Policy

At Harla Designs, we strive to ensure you love every piece you receive. If something isn’t quite right, we’re here to help.

Returns Eligibility

To be eligible for a return, items must:

  • Be returned within 14 days of receiving your order
  • Be unworn, unwashed, and unused
  • Be free from stains, marks, odours, or pet hair
  • Have all original tags attached
  • Be returned in original packaging where possible

Returns must be approved prior to being sent back to us.

Kidswear

For children’s wear, we offer exchange or store credit only for change of mind, incorrect sizing, or incorrect item selection.

  • Exchanges are subject to stock availability
  • If your requested item is unavailable, store credit will be issued
  • Store credit is valid for 3 years from the date of issue, allowing ample time to select something you truly love

We recommend reviewing sizing carefully before purchasing. If you need assistance, please contact us at customerservice@harladesigns.com.au — we’re always happy to help.

Womenswear

Full-priced womenswear items may be returned for a refund, exchange, or store credit once received and inspected.

To be eligible:

  • Items must meet all Returns Eligibility conditions outlined above
  • Returns must be requested within 14 days of receiving your order

Refunds will be issued to the original payment method once the return has been approved and processed.

Return Shipping

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable
  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returns without tracking

International Orders

  • This policy applies to both Australian and international orders
  • International customers are responsible for return shipping, duties, and any associated fees
  • We do not reimburse customs duties or taxes

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us at customerservice@harladesigns.com.au within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item

Resolution

  • All faulty items must be returned for inspection
  • If deemed faulty, you will be offered a replacement, store credit, or refund in accordance with Australian Consumer Law

Items that have been worn, washed, or damaged due to misuse are not eligible.

Final Sale Items

The following items cannot be returned or exchanged (unless faulty):

  • Sale items
  • Gift cards
  • Items marked as final sale

How to Request a Return

To request a return, please email customerservice@harladesigns.com.au with:

  • Your order number
  • The reason for your return

Our team will review your request and provide next steps.

Final Notes

Harla Designs reserves the right to decline a return that does not meet the conditions outlined above, in line with Australian Consumer Law.